Shipping policy
Production Time
All Spicy Lotus products are made to order. Production typically takes
- 2–5 business days
before your order is shipped.
During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
Shipping & Delivery Time
Shipping time
Once your order has been produced, it will be shipped to your destination.
Estimated shipping times vary depending on the region:
North America
- United States: 3–6 business days
- Canada: 2–5 business days
Europe
- European countries (excluding Bosnia & Herzegovina, Vatican City, Ireland, Macedonia, Serbia and Ukraine): 2–7 business days
- EFTA countries (Norway, Switzerland and Liechtenstein): 2–7 business days
- United Kingdom: 2–4 business days
Oceania
- Australia: 2–5 business days
- New Zealand: 4–7 business days
Asia and Middle East (selected destinations)
- Japan: 2–3 business days
- Malaysia: 6–10 business days
- Thailand: 6–10 business days
- Singapore: 6–10 business days
- Hong Kong SAR: 6–10 business days
- South Korea: 6–10 business days
- United Arab Emirates: 6–10 business days
- India: 6-14 business days
- Indonesia: 6-10 business days
Estimated total delivery time
The total delivery time includes production and shipping.
North America
- United States: 5–8 business days
- Canada: 3–13 business days
Europe
- European countries (excluding Bosnia & Herzegovina, Vatican City, Ireland, Macedonia, Serbia and Ukraine): 3–10 business days
- EFTA countries (Norway, Switzerland and Liechtenstein): 4–11 business days
- United Kingdom: 4–7 business days
Oceania
- Australia: 4–11 business days
- New Zealand: 9–19 business days
Asia and Middle East (selected destinations)
- Japan: 9–14 business days
- Malaysia: 8–14 business days
- Thailand: 8–14 business days
- Singapore: 8–14 business days
- Hong Kong SAR: 8–14 business days
- South Korea: 8–14 business days
- United Arab Emirates: 8–14 business days
- India: 9–14 business days
- Indonesia: 7–12 business days
Important Notes
All shipping times are estimates and not guaranteed. Delays caused by shipping carriers, weather conditions, customs processing, or other factors outside our control may occur.
Delivery times may vary depending on the specific product and destination country. The delivery estimate and final shipping costs for your order is displayed on the product page and at checkout.
Free Shipping
We offer free shipping on select products for certain destinations!
- US, EU & UK – free shipping on select products
-
All products – free shipping on orders over $150 in US & EU, $180 in Canada
If available, the free shipping option will be automatically applied and shown on product page and at checkout.
Shipping Destinations
We currently ship to the following countries and destinations:
North America
- United States
- Canada
Europe
- European countries (excluding Bosnia & Herzegovina, Vatican City, Ireland, Macedonia, Serbia and Ukraine)
- EFTA countries (Norway, Switzerland and Liechtenstein)
- United Kingdom
Oceania
- Australia
- New Zealand
Asia and Middle East (selected destinations)
- Japan
- Malaysia
- Thailand
- Singapore
- Hong Kong SAR
- South Korea
- United Arab Emirates
- India
- Indonesia
If your country is not listed above, shipping may not currently be available. For further details, please contact our support team.
Shipping Providers
Orders are shipped via USPS, UPS, FedEx, or Printful’s partner carriers, depending on destination and fulfillment location.
Order Tracking
All shipments include tracking. Once your order has shipped, you will automatically receive a tracking number via email.
Customs & Import Fees
We work with multiple fulfillment centers worldwide. Whenever possible, we ship orders from the closest available fulfillment center to minimize delivery times and additional fees. Depending on the product and availability, your order may be shipped from a different country than your delivery address.
Buyers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the item price or shipping cost.
Customs policies vary by country, so we recommend checking with your local customs office for more information.
We are not responsible for delays caused by customs clearance.
Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate at checkout.
We are not responsible for shipments delivered to an incorrect or incomplete address provided by the customer. If an order is returned to the sender or cannot be delivered due to address issues, a replacement shipment may be arranged at the customer’s expense.
Address changes cannot be made once an order has shipped.
Lost or Delayed Packages
If your tracking status shows “delivered” but you have not received your package, we recommend the following steps:
- Allow 24–48 hours, as carriers may mark packages as delivered early
- Check with neighbors or secure delivery locations
- Contact the shipping carrier directly using your tracking number
Orders marked as delivered are not eligible for refunds or replacements unless the shipping carrier officially confirms the package was lost in transit.
We are not responsible for packages lost or stolen after confirmed delivery, but we will do our best to assist you in resolving the issue.
If a shipment is officially confirmed as lost by the carrier, a replacement may be arranged.
Shipping Upgrades
At this time, we do not offer expedited or express shipping options.
