ORDERS & PRODUCTION

 

• How long does it take to produce my order?

Each item is made after you order to ensure top quality (3–7 business days).

 

• Can I change or cancel my order?

Orders can’t be changed or canceled once placed, as every piece is made-to-order.

 

• Why might my order arrive in multiple packages?

Some items are produced by different partners, so packages may arrive separately.

 

GIFT CARDS

 

• Can I send a gift card directly to someone else?

Yes. Simply select the option to send the gift card to another person and enter the recipient’s email address. They’ll receive it instantly after purchase. 

 

• When will the gift card be delivered?

Digital gift cards are delivered instantly via email after purchase.

 

• How long is the gift card valid?

Our gift cards are valid for five years from the purchase date.

 

• Can a gift card be used more than once?

Yes. If the order total is less than the gift card value, the remaining balance can be used for future purchases.

 

SHIPPING & COSTS

 

• Which countries do you ship to?

We ship to most countries worldwide, with free shipping available for selected items in the USA and EU. For details on all shipping destinations, see our Shipping Policy.

 

• How long does shipping take?

Shipping times vary by location: typically, 5–15 business days within the USA and 7–21 days internationally.

 

• Why are shipping costs higher for canvas?

Canvas is larger and carefully packaged to prevent damage, which raises shipping costs.

 

• Do I need to pay customs or import fees?

International orders may be subject to customs or import fees, which are the customer’s responsibility. Please check your country’s regulations before ordering, as we cannot cover these costs.

 

• How can I track my order?

A tracking number is sent by email once your order ships.

 

SIZES & QUALITY

 

• How do I find the right size?

Check the size chart on each product page and compare it with a garment you already own.

 

• Are the shirts oversized?

Some T-shirts have an oversized fit for a relaxed streetwear look. Please check individual product pages for sizing and fit details.

 

• Will the colors match my screen?

Colors may vary slightly from your screen due to the printing process.

 

• How should I care for apparel products?

Care instructions for each piece are listed on its product page under 'Care Instructions'. As a general guideline:

o   Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.

o   Use non-chlorine bleach only when necessary; no fabric softeners.

o   Tumble dry low or hang-dry for longest life.

o   Cool iron inside-out if necessary; do not iron decoration.

o   Do not dry clean.

 

RETURNS & ISSUES

 

• Can I return my order?

Returns are only accepted for damaged or defective products. For full details, please see our Return Policy.

 

• What if my item is damaged or defective?

Contact us within 25 days of delivery for a replacement or refund. Please include your order number, a description of the issue, and clear photos of the product and packaging. See our Return Policy for full details.